Stakeholder Engagement

Our company conducts business operation and actively practices of corporate social responsibility simultaneously, which in relation with the international development trend. Additionally, through the acts as a corporate citizen, our company promotes the corporate responsibility as competitive advantage.
Our company fulfills corporate social responsibility with a focus on the interest of stakeholders. Pursuing sustainable development and profit, meanwhile, our company attaches importance to environmental, social and corporate governance factors, and includes them into the company's management objectives and operational activities.

Stakeholder Contacts

Investor: Please contact This email address is being protected from spambots. You need JavaScript enabled to view it.
Customer or Supplier: Please contact the concerned department.
Employee relations: Employees please use company intranet forum to make suggestions or raise questions.
Non-Profit Organization: Please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

Table of Stakeholder Engagement Method, Frequency and Procedure

Stakeholder	Method of communication	Frequency of communication	Related records	Top 3 Sustainability Topics of Stakeholder Concern
Investors	Annual general shareholders’ meeting	Annual	Shareholders’ meeting agenda and meeting minutes	Economic performance Business integrity and compliance Corporate Governance
	Quarterly results conference and online conference (Investor conference)	Quarterly	Financial information from investor conferences at the Market Observation Post System
	Monthly revenue report	Monthly	Publication of monthly revenues on Market Observation Post System, Realtek website
	Domestic conferences	5 ~ 10 sessions per week	Investor visited the company in person or took part in telephone interview
	Foreign investor forum	4 times a year	Financial information from investor conferences at the Market Observation Post System
Employees	Realtek organizational communication meeting	Quarterly	Organizational communication meeting minutes	Economic performance Improved performance and innovation R&D Remuneration and benefits Development of new markets Items 3 and 4 had identical levels of concern
	Employee performance interview	Half-yearly	Employee performance review form
	Welfare Committee	Quarterly	Welfare Committee meeting minutes
	Internal communication channels (E-mail, posters, announcement, notice board, Intranet)	Ad hoc	E-mail, posters, photos announcement
Customers	CSR and RBA audits	Annual	Customer audit records	Customer rights Improved performance and innovation R&D Economic performance Business integrity and compliance Items 3 and 4 had identical levels of concern
	Quarterly business meetings	Quarterly	Meeting minutes
	Customer GP/environmental protection requirements	Ad hoc	Customer specifications
	Customer satisfaction survey	Annual	Customer feedback records
	Customer and supplier conference	Annual	Conference content
Government Agency	Official correspondence	Ad hoc	Official document, correspondence and bulletin	Climate change Economic performance Reduce energy consumption
	Market Observation Post System website	Ad hoc
	Various policies	Ad hoc
	Corporate website	Ad hoc
Suppliers	Review of documentation	Annual	Supplier Evaluation Form	Improved performance and innovation R&D Development of new markets Reduce energy consumption
	On-site audit (for qualified suppliers only)	Monthly of bi-monthly	Supplier audit record
	Regular supplier conference	Ad hoc	Meeting minutes
Non-Profit Organization	Telephone interview	Ad hoc	Telephone interview records	Reduce energy consumption Green products Occupational safety and health management
	Face-to-face interview	Ad hoc	Interview record
	CSR mailbox	Ad hoc	E-mail

Procedure for handling topics of stakeholder concern

Our standard procedure for responding to stakeholder feedback is as follows:

Issues raised by external stakeholders are reported during each department’s regular internal meetings.
The heads of each department regularly brief the upper management on issues of stakeholder concern and future plans.
Inter-department meetings are convened by the CSR Center to analyze how each topic impacts on Realtek.
The results of continuous internal reviews are reported by the CRS Center to the top management in order to identify the material topics and internal/external boundaries for disclosure as well as Realtek’s response.
Conduct internal audits to determine whether there is sufficient supporting evidence for public disclosure.
Once the scope and Boundary of topics to be disclosed this year have been confirmed, respond publicly to topics of stakeholder concern through report or official press release.